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All furniture, art, lamps, and coffee table books are FINAL SALE. Additional items may be FINAL SALE and will be noted in the product description. Please read carefully before purchasing. Items excluded from this list are available for exchange or store credit within 14 days of purchase. It is up to the buyer to ensure that the product will fit inside entry points upon delivery of the item including clearance for doorways, hallways, tight corners, etc. We will not be held responsible if the piece does not fit into the buyer’s home or space.
Shipping fees are non-refundable and return shipping fees are the buyer's responsibility. We suggest insuring and tracking your shipment as we will not be held accountable if anything should happen in transit. Please allow 5-7 days for your return to be processed.
Please contact customerservice@nueladesigns.com for additional questions.
Returns, damages, lead times and shipping policies
RETURNS
All items are carefully inspected prior to shipment, but damages do happen. Please thoroughly inspect all items and if a damage has occurred, please provide detailed images to customerservice@nueladesigns.com within 48 hours of delivery. Upon delivery, if you notice damages immediately, please refuse the delivery and contact customerservice@nueladesigns.com. Our team will promptly work on a replacement. Please know that damage claims can take some time to resolve, we appreciate your patience.
Many of our items are handmade and/or vintage, meaning they are one of a kind and have imperfections that make each item unique and beautiful. We inspect our items thoroughly and the condition is already reflected in the price.
Please contact customerservice@nueladesigns.com for additional questions.
inspections + damages
We update our website with the estimated lead time and shipping time frames as often as possible. Due to high demand or unexpected production delays, the estimated lead time is subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Please note, lead times do not include shipping times. Backorder dates are also subject to change.
lead times
Items are shipped directly within 2-6 days of order receipt.
Some items are shipped directly by our vendor and will be delivered by a third party delivery company. Most pieces ship within 3-4 weeks of order receipt.